IT Support Specialist - III



Major duties and responsibilities:

  • Provide Subject Matter Expert leadership and guidance on: Office365, Exchange Administration, Onboarding and Offboarding scripting and lead the team in continuous improvement
  • Provide SME leadership and guidance as a liaison between the team and other groups, IE: Service Now Level I desk, or WorldWide Level II support teams.
  • Work within the IT Client Services teams and assist in continued operation support and features enhancements of Office365, and supported services.
  • Answer, evaluate and prioritize requests for assistance from users experiencing problems with Office365 solutions (Cloud or Client). Outlook Skype, Teams (for example) as well as all Browser or thin client usage.
  • Familiarity with Windows 10 and Windows 7 in order to support the client usage of Office365.
  • Provide communication of new features and usage scenarios of Office365 as it transitions from Preview to Production.
  • Provide user support on remote connectivity issues using various technologies (RAS, VPN) as it relates to Office365.

Oczekiwany profil:


Knowledge and Experience:


  • Experience in a business environment; 4 years or more with Exchange Server or 2 years or more with Office365.
  • Experience in a business environment of 2 year or more with Microsoft Azure as it relates to Active Directory and Office 365.
  • Excel 2016 experience with vLookups, and Filters is crucial skill required for daily management between AD and Azure.
  • Ability to provide user support, installing and troubleshooting of the Microsoft Windows 10, Windows 7 as it relates to Office Professional 2016 and the future Office Professional 2019 software package. User administration in Active Directory environment. Experience of root cause analysis and problem-solving methodologies. The Employee must have knowledge of Microsoft Outlook 2010, 2013, 2016, and be prepared for Outlook 2019. In addition to all Office365 clients (thin and fat).   Office 2016 Perpetual client and Click to run is beneficial and related Smith & Nephew software.

Dodatkowe informacje

We offer:


  • Long-term cooperation,
  • Employment contract,
  • Working hours 14-22,
  • Attractive salary (based on your professional experience and technical skills),
  • Flexibility to choose the form of contract (UoP/B2B),
  • Private healthcare – LuxMed, Benefit system – Multisport card,
  • Dedicated administrative consultant.


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