IT Service Delivery Manager, Networks



Key Tasks and Responsibilities:

  • Plan, direct and coordinate the efforts of suppliers’ and internal operations teams to manage and maintain BAU service
  • Responsible for delivering IT services throughout the service lifecycle within the agreed service levels. Identify service vendors, establish services and manage vendor performance.
  • Manage and provide visibility on the maintenance of network availability, reliability, maintainability, outage serviceability & continuity requirements against the cost justified service and operating/service level agreements for the service.
  • Part of the team owning all network services including WAN, LAN, Voice & Security systems
  • Collaborate and leverage IT competency centres and shared services
  • Ensure sufficient communication with key stakeholders

Oczekiwany profil:

Knowledge and Experience:

  • Typically has 10 years of IT work experience, with at least 5 years of service and delivery management experience in global and complex environments
  • 2 to 3 years of managing a global network service provider on behalf of an enterprise; or 5 to 6 years of leading a global network service provider’s delivery into an enterprise
  • Leadership of similar scale network transformation, including selecting a service provider, building transformation plans, service transition and bringing into steady-state
  • Experience of setting network strategy, proposing improvements, building a business case and initiating network projects
  • Good understanding of network technologies such as SD-WAN, MPLS, VPNs, Routing, Switching & Voice protocols


  • Bachelor's degree in computer science / information technology or equivalent experience
  • Training/certification in ITIL, Agile, preferred
  • Industry Certificates such as CCNP highly advantageous

Dodatkowe informacje

  • Long-term cooperation,
  • Employment contract,
  • Attractive salary (based on your professional experience and technical skills),
  • Flexibility to choose the form of contract (UoP/B2B),
  • Private healthcare – LuxMed, Benefit system – Multisport card,
  • Dedicated administrative consultant.

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Cieszymy się, że Core Services już kilkukrotnie zostało wyróżnione nagrodami, które stanowią potwierdzenie dynamicznego rozwoju firmy, świadczą o wysokiej jakości oferowanych usług i umacniają naszą pozycję na rynku IT.